FAQ's

HOW CAN I CONTACT SOMEONE WHO CAN HELP ME?
We are happy to help! You can reach us via email at shopkismet@hotmail.com or at our contact page in our website.

ORDERS 
Once your order is placed,we will sent a confirmation email. The second email will notify you when your order has been shipped along with your tracking information. 

SHIPPING
Goods are shipped via USPS and tracking is sent when shipped out.
All items are shipped within 2-3 business days. We offer a flat shipping rate of $3.50 takes 2-3 business days. 
*Kismet Jewelry is not responsible for any delay,which occurs while a shipment is in the control of the postal service.

RETURNS
“No returns, No refund “unless it´s damage.

All sales are final, unless you received the product damaged. In that case the claim must be made within 24 hrs. And it must be accompanied with pictures of such damage.

Your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We will replace the item if in stock and if not you will be notified of wait time and can then choose to replace or be refunded.

Several types of goods are exempt from being returned.
Additional non-returnable items:
-Gift cards

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at shopkismet@hotmail.com.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
 
JEWELRY CARE 
Protect your jewelry by removing it when washing your hands, swimming, exercising, cleaning and before applying any kind of personal body product.
Store your jewelry well,it saves it from getting scratched. 
Maintain your jewelry’s shine by avoiding contact with agents such as soaps, perfume, lotion, makeup, hair & cleaning products, etc.